What comes with my purchase?
We understand that the process of creating a brand identity can be overwhelming. The most important thing you need to know is that Brandroot provides individual customer service with every order to 100% satisfaction. We believe in creating mutually beneficial partnerships with our customers; we do not forget about you after the sale has been made. You will have full access to our live chat system, or your can utilize our email service or toll-free number with any questions or concerns.
At Brandroot, you are purchasing more than just a name – you are purchasing an identity. To that end, we pride ourselves on providing everything you need to get your new website up and running. First and foremost, your purchase includes the original .com address (or domain name) and the logo that has been individually designed for that name. In some cases, we can provide logo modification service at no additional cost to you.
We are also more than willing to help you get started with your new web presence. If necessary, Brandroot will assist you in the basic setup of your newly purchased domain, including ensuring a fast and effortless transfer of the domain into your name, assisting you with forwarding your domain to a current website and providing you with information on finding low-priced trademarking services. We do not consider a job complete until you are up and running with your new business name. That is the Brandroot commitment.
To be clear, all of the names located on our marketplace have trademark capabilities. We do not, however, provide a trademark service, primarily because we have no way of knowing where or how the name will be used, as many of the names purchased from our marketplace are used in various countries and across many industries. You can learn more about why we cannot provide a trademark here.
How do I pay?
We guarantee secure online checkout with all major credit cards, and we accept bank wire transfers as well.
What is the process of buying a name at Brandroot?
Starting a company is hard. Purchasing a name doesn’t have to be. We have attempted to make the buying process as simple as possible. If you are interested in purchasing a specific name, simply click the “Buy Now” button. If you are on the domains sales page, click the same button. This action will take you to the secure checkout screen where you will have the option of making your purchase using PayPal or a credit card.
Once your purchase is made, you will receive an email confirming the transaction. Within 24 hours, you will receive a second email from a Brandroot representative detailing how to prepare for the transfer of your domain name. This transfer process is detailed below:
- For a quick transfer, we will ask that you create a free account at the registrar where your purchased domain is registered. You may also choose to have the domain transferred to a different registrar. This process, however, typically takes about 5 days to complete.
- Once we have received the required account information for the transfer, we will contact the current domain owner and ask that he/she initiate the transfer immediately.
- When the transfer is initiated, you will receive an email notification from the receiving registrar with instructions on how to confirm the transfer.
There is not much to transferring a domain and if the domain is being transferred to the same registrar it can be done in 5 minutes or less. If you have any further questions feel free to send us a message through the contact page!
Can I make a counteroffer or trade a domain?
While the published prices may seem arbitrary, we want to assure you they are not. Each name goes through a rigorous listing, design and pricing process. We currently do not accept counteroffers on our prices and we do not trade domains.
How does a domain registrar work?
You've likely heard of a few popular domain registrars like GoDaddy.com. In a nutshell, they're businesses licensed by the ICANN to sell brand names. You will receive instructions from us on how to make sure you're registered with the right registrar when you choose to buy a name.
Are prices negotiable?
For the most part, all of our domains are open for negotiation. Please keep in mind, however, that many of the names you see listed are owned by one of our sellers. We cannot negotiate on their behalf or make any promises. Nevertheless, we are able to assist you with the process and would be happy to do so. If you would like to submit an offer, send us a confidential email and we will reach out to the owner on your behalf. We will then forward his/her response to you in a timely manner. Our ultimate goal is to help both you and the seller reach an agreement that is mutually beneficial. When everyone is satisfied, everyone wins.
What is Brandroot’s Return Policy?
Brandroot serves as a third-party marketplace and escrow agent for domain names. Although we will do everything possible to ensure your satisfaction during the purchase process, we are unable to provide refunds and exchanges after an order has been placed. The only exception to this policy is if the domain seller fails to initiate the domain name transfer within 10 business days from the time of purchase. To avoid an unsatisfactory situation, we recommend that the highest level of diligence be performed prior to placing an order. We are here to answer any and all questions that arise during this process.
What is Brandroot and how does it work?
Brandroot is simple. The names on our site are owned by individual sellers, ready to be sold to you, the buyer. When you buy a name, your payment is held through escrow. Payment is only released to the seller once the domain is successfully transferred to you. In a nutshell, you can be sure you'll receive the domain you purchase, or your money back.
Information about Brandroot
Brandroot is the best destination for buying domain names on the internet. Are you a start-up? Established business? Personal blog or side hustle? New invention? Whatever it is, you'll find our catalog unbeatable in quality and value.
Our story began when founder Michael Rader found an irresistible fascination with brand names.
We combine years of veteran experience with the most secure transaction process available to make the best customer experience possible. You're going to like the way your domain looks - we guarantee it.
Questions? Call us at 1-866-WE-BRAND and we'll be happy to chat.
How often are names added?
New names are added to the vibrant Brandroot marketplace daily.
Do names come with IP protection?
They do not at this time. That being said, many of our names may be eligible for a trademark if you choose to pursue this independently.
How do I keep up to date with new names that are added?
Follow us on Twitter! @brandroot
How do I search for names?
Here are some tips on finding the perfect name:
1. Begin by either entering a keyword that describes your business into the search bar the top of the homepage at brandroot.com. This can be subject matter, i.e. "gardening," or a characteristic, i.e. "fun" or "confident." You can also opt to search by category from the strip right under the search bar.
2. Once you've completed step 1, you can use the "Show Search Options" button in the orange strip to filter by price.
3. Once you find a name you like, use the "Contact Us" box on the right hand column to begin the purchasing process.
About our domain names
All our names are designed to be original and creative. Some names are straightforward and business-oriented, while others are goofy and hip. Some are derived from exotic foreign words, while others convey qualities like strength or professionalism. Our catalog is diverse and you're sure to find something that will resonate with you on a meaningful level.
A good brand can make or break a business. It needs to be interesting enough to catch your customers' attention, and memorable enough to keep them coming back. Our names are carefully built to fulfill both these requirements.
Are names trademarked at Brandroot?
For a few different reasons we are unable to provide a Trademark with our names:
- A Trademark protects a name in a specific geographical location and within a specific industry. The majority of the names listed at Brandroot can apply to multiple industries and can be used anywhere in the world.
- In order to Trademark any name the owner must either:
->Be using the name in commerce, meaning you have used the name to sell or market a product or service to customers around the United States (or your country) and not just your home state.
->Have good faith intentions on using the trademark in the future.
- To apply for any Trademark the application must be under the owners name (or organization), address and citizenship.
Since any given name at Brandroot can sit for a very long period of time before being sold, we cannot say that we have intentions on using the name. Even if we could express intention, we also have no way of knowing in what country to register the trademark or in what industry. Furthermore, the trademark has to be associated with its owner. All of this is up to the user of the name.
For your reference, here is a list of Trademark Classes.
You need to be a registered user to see these section
You need to be a registered user to see these section