Most Common Questions

1. What comes with my purchase?

   We understand that the process of creating a brand identity can be overwhelming. The most important thing you need to know is that Brandroot provides individual customer service with every order to 100% satisfaction. We believe in creating mutually beneficial partnerships with our customers; we do not forget about you after the sale has been made. You will have full access to our live chat system, or your can utilize our email service or toll-free number with any questions or concerns.

    

   At Brandroot, you are purchasing more than just a name – you are purchasing an identity. To that end, we pride ourselves on providing everything you need to get your new website up and running. First and foremost, your purchase includes the original .com address (or domain name) and the logo that has been individually designed for that name. In some cases, we can provide logo modification service at no additional cost to you.

    

   We are also more than willing to help you get started with your new web presence. If necessary, Brandroot will assist you in the basic setup of your newly purchased domain, including ensuring a fast and effortless transfer of the domain into your name, assisting you with forwarding your domain to a current website.

    

   Most names on Brandroot come with one year of trademark certification and monitoring from CognateCM. CognateCM is the world’s fastest, easiest, and most secure way to make a record of your trademark rights. CognateCM uses blockchain technology to make a record of your ownership of your new brand, and uses a machine-learning algorithm to monitor your brand against potential infringement.

    

   We do not consider a job complete until you are up and running with your new business name. That is the Brandroot commitment.

2. What is the process of buying a name at Brandroot?

   Starting a company is hard. Purchasing a name doesn’t have to be. We have attempted to make the buying process as simple as possible. If you are interested in purchasing a specific name, simply click the “Buy Now” button. If you are on the domains sales page, click the same button. This action will take you to the secure checkout screen where you will have the option of making your purchase using PayPal or a credit card.

    

   Once your purchase is made, you will receive an email confirming the transaction. Within 24 hours, you will receive a second email from a Brandroot representative detailing how to prepare for the transfer of your domain name. This transfer process is detailed below:

    

   1. For a quick transfer, we will ask that you create a free account at the registrar where your purchased domain is registered. You may also choose to have the domain transferred to a different registrar. This process, however, typically takes about 5 days to complete.
   2. Once we have received the required account information for the transfer, we will contact the current domain owner and ask that he/she initiate the transfer immediately.
   3. When the transfer is initiated, you will receive an email notification from the receiving registrar with instructions on how to confirm the transfer.

    

   There is not much to transferring a domain and if the domain is being transferred to the same registrar it can be done in 5 minutes or less. If you have any further questions feel free to send us a message through the contact page!

3. Are prices negotiable?

   For the most part, all of our domains are open for negotiation. Please keep in mind, however, that many of the names you see listed are owned by one of our sellers. We cannot negotiate on their behalf or make any promises. Nevertheless, we are able to assist you with the process and would be happy to do so. If you would like to submit an offer, send us a confidential email and we will reach out to the owner on your behalf. We will then forward his/her response to you in a timely manner. Our ultimate goal is to help both you and the seller reach an agreement that is mutually beneficial. When everyone is satisfied, everyone wins.

4. Are names trademarked at Brandroot?

   All Brandroot names over $1500 come with one year of Cognate CM Trademark Certification.

    

   CognateCM is the world’s fastest, easiest, and most secure way to make a record of your trademark rights.

    

   CognateCM uses blockchain technology to make a record of your trademark usage, meaning that you have a timestamped, cryptographic proof of your trademark use that may never be altered or tampered with.

    

   In many countries, including the United States, trademark rights are use-based, meaning rights are earned simply by using a mark “in commerce”. In other words, you start owning rights to your brand once you’re using it to sell goods or services. These are known as “common law” rights, and they can be superior to federally registered marks in certain situations.

    

   Once your business is up and running on your new domain (i.e. you’re offering your goods or services to customers), you can complete your CognateCM registration by entering information about your brand, and how you use it. CognateCM will then review your application, and if granted, you will receive CM certification status. This means you can start using the CM certification mark in conjunction with your brand to put potential infringers on notice of your trademark use (ex: MyBrandCM).

5. What is Brandroot's Return Policy?

   Brandroot serves as a third-party marketplace and escrow agent for domain names. Although we will do everything possible to ensure your satisfaction during the purchase process, we are unable to provide refunds and exchanges after an order has been placed. The only exception to this policy is if the domain seller fails to initiate the domain name transfer within 10 business days from the time of purchase. To avoid an unsatisfactory situation, we recommend that the highest level of diligence be performed prior to placing an order. We are here to answer any and all questions that arise during this process.